Frequently Asked Questions

Orders are processed within 48 hours of receipt with the exception of weekends, holidays & rush times. The arrival date is determined by the selected ship method & location. Once your order is processed, you will receive a confirmation email that includes tracking information for your shipment.

Please allow 1-2 business days for tracking information to update.

Yes. Contact at hello@donabelashreds.com to determine the current shipping rate. Please be aware that Dona Bela SHREDS has no control over how countries choose to levy customs fees, duties or other taxes on incoming goods and these additional fees cannot be predicted. If you are not familiar with your country's importing policies and taxation practices, please check before ordering.

All non-custom online purchases can be returned up to 30 days from date of purchase. All sale items are final sale. Please contact us at hello@donabelashreds.com

with order number to receive return instructions. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

SHREDS are created using remnants of clothing manufacturers, therefore quantities are limited and are not able to be custom created.

SHREDS should be hand washed and hung to dry.

View our retailer map to find a DB SHREDS retailer closest to you!

Giving back is an important value to the Dona Bela SHREDS team. Through the DB (Donate Back) Project, we partner with a different do-good organization each month. This provides a great opportunity to learn more about a cause and make an impact! With the retail sale of each SHRED, we will donate $1 to the monthly selected organization. Learn more about the organizations that DB SHREDS partners with here.

Follow the link to complete our wholesale application. Once your application is received, you will be contacted within 3 business days.

Please email wholesale@donabelashreds.com for press inquiries.