SHIPPING & RETURNS
How soon will I receive my order?
Orders are processed within 48 hours of receipt with the exception of weekends, holidays & rush times. The arrival date is determined by the selected ship method & location. Once your order is processed, you will receive a confirmation email that includes tracking information for your shipment.
Help! My tracking number is not working.
Please allow 1-2 business days for tracking information to update.
Do you ship internationally?
Yes. Contact at firstname.lastname@example.org to determine the current shipping rate. Please be aware that Dona Bela SHREDS has no control over how countries choose to levy customs fees, duties or other taxes on incoming goods and these additional fees cannot be predicted. If you are not familiar with your country's importing policies and taxation practices, please check before ordering.
What is your return policy?
All non-custom online purchases can be returned up to 30 days from date of purchase. All sale items are final sale. Please contact us at email@example.com
with order number to receive return instructions. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Can I request a custom SHRED design?
SHREDS are created using remnants of clothing manufacturers, therefore quantities are limited and are not able to be custom created.
How do I care for my SHRED?
SHREDS should be hand washed and hung to dry.
THE DB PROJECT
What is your donate back program?
Giving back is an important value to the Dona Bela SHREDS team. Through the DB (Donate Back) Project, we partner with a different do-good organization each month. This provides a great opportunity to learn more about a cause and make an impact! With the retail sale of each SHRED, we will donate $1 to the monthly selected organization. Learn more about the organizations that DB SHREDS partners with here.